Terms & Conditions

USE OF WEB SITE

All users of this Chopstickbowl.com web site ("the Web Site") agree that access to and use of this web site are subject to the following terms and conditions and other applicable law.

You agree that you will not access or attempt to access the Web Site other than through the interface that is provided by Chopstickbowl.com.

Harassment in any manner or form on the web site, including via e-mail or by obscene or abusive language is strictly forbidden.

PRODUCT RETURN POLICY AND PROCEDURE

DVDs are non-refundable but may be exchanged within 15 days of the invoice date if the shipped DVD or DVDs is/are defected or damaged during shipment. A replacement will be shipped out at no extra cost in case of defect/damage.


To return a product, you must obtain a Return Merchandise Authorization (“RMA”) number within 15 days. You need to fill out the online form under “Returns” and state your reason for return.

If the DVD does not play properly, please try the following first before submitting your Return for exchange:

1) play it on a newer generation DVD player, since a lot of older DVD player might not have the most up to date codec (the code for video playing).

2) play it on your computer by using the VLC Media Player software (a free and reliable video player software), which usually has the most up to date codec.

Once your Return form has been submitted, it will then be reviewed by us and an RMA number will be assigned and email to you once accepted. We reserve the right to contact you prior to authorizing a RMA number.

To send a return, you agrees to use only reputable carriers that provide proof of delivery and insurance for the entire value of the shipment. You are responsible for all the shipping and insurance charges.

RESTOCKING FEE

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 15 days.

PROCESSING TIME

All orders will be processed within 1 to 2 business days upon confirmed payment received. By default, we use United States Postal Services as our carrier. Your shipping rate and delivery time are calculated based on the type of services you selected during checkout.

PRIVACY

Chopstickbowl.com respects your privacy. We will not under any circumstances sell or release your information to third parties. All information obtained from our web site will be used straightly for processing purposes only.

REGISTRATION

You are required to first complete the registration form before you can process your orders placed on this web site. During registration, you will be required to provide your contact information which includes your name, email address, telephone number and street address. These information will be used to process orders only.

COOKIES

Our web site shopping cart cannot be function properly without cookies being enabled. If you disable the browser cookie, "the Web Site" will not be able to accept your online order. We do not share any personal identifiable information provided by this cookie to any third party.

NOTIFICATION OF CHANGES

Chopstickbowl.com web site reserve the right to modify this Terms and Conditions at any time, so please review it frequently.